Your right to make a complaint

You deserve to be treated with compassion and respect. Discrimination, abuse, and neglect is never okay. If you experience any of these with your employment service, it is your right to do something about it. There are official channels for making complaints.

Here’s how to do it:

1. Each employment service provider has an official way to make a complaint from within the company. This information can be found on their website, or by asking a member of staff.
2. If you still don’t feel heard and you are not happy with how the service has handled your complaint, you can make a complaint to the National Customer Service Line or the Complaints and Resolution Referral Line (for disability employment services) directly.

This can be done by filling out an online complaint form or contacting:

1. National Customer Service Line at 1800 805 260
2. ationalcustomerserviceline@dewr.gov.au via email
3. Complaints and Resolution Referral Service at 1800 880 052
4. via the online complaint form. This is for disability employment services specifically.

The Australian Human Rights Commission website is another good place to not only research your rights but also reach out to make a complaint.

If you would like help with making a complaint, you can contact an advocacy service. You can find many of them throughout Australia through the Australian Federation of Disability Organisations website.