Your right to change employment services

A hand drawn picture of a person pointing to the right, above them are two boxes one with a tick and one with a cross. It is your right to change employment services for whatever reason, at any time, as many times as you want. You don’t have to have a bad experience at your employment service to decide it’s not for you.

The best way to do this is to:

Find a new employment service provider that is better suited to your needs. For guidance, check out our employment service red and green flags here.
Contact the new provider in whatever way is best for you, whether it be by email, phone, or in person.
Once you’ve introduced yourself, and checked if there’s a space for you, you can simply transfer through the Workforce app, or through the National Customer Service line on 1800 805 260. The new provider might be able to help you with this.

You can change employment services without contacting your old employment service. If you need a pause on your job search you can contact your GP or your employment service provider.

For more information, check out these links:

How do I change my Workforce Australia provider? | CoAct

Guide to transferring DES providers - Easy to follow step | CoAct

'Thriving in employment services: your rights, your future' series for young people, by young people:

Your right to dream big.
Your right to have information that is easy to understand.
Your right to be heard.
Your right to have your conditions for success understood.
Your right to know all that's available to you.
Your right to access opportunities to build your skills.
Your right to have a support person with you.
Your right to make a complaint.