How to evaluate job providers: spotting red and green flags for the support you deserve

When it comes to job providers, it can be hard to tell if what you're experiencing is "normal" or not. A hand drawn picture of a person holding up a red flag and a green flag. The truth is that you have the right to make an informed choice about the support you're getting. You deserve guidance that is tailored to you and helps you get where you want to go.

Here is a list of some common ones:


Green Flags	Red Flags
They show understanding and flexibility with your appointment – such as scheduling or letting you choose how you meet (in person, on the phone, etc.).	Lack of knowledge of disability (including invisible disability).
You feel listened to.	You are told to apply for jobs that don’t align with your career goals or conditions for success.
They believe in you and your career goals.	You feel dismissed, like an outcome or number rather than a person.
They have connections to great jobs, opportunities and communities.	They often rely on stereotypes rather than considering your unique circumstances.
The service takes a person-centered approach, tailoring their support to your specific needs.	You are only pushed towards unpaid opportunities.
They are able to show evidence of past success in helping others get jobs.	The service and your appointments feel clinical and like ticking boxes rather than focusing on you as an individual.
You feel comfortable voicing your needs and sharing your goals.	Your appointments feel rushed, like there's not enough time to focus on what you want or need from them as job providers.
The information is provided in a way that is accessible to you.	The office is not inviting, what to do when walking in is unclear and makes you feel uncomfortable or confused.
They actively offer and provide ways to build your skills and explore new opportunities.	You are not supported after getting a job.
The space itself is welcoming and inviting. You feel at ease when you walk into the office.	There is only a focus on getting you a job not finding one that’s the right fit for you.
Making decisions with you rather than for you.	You feel discouraged from applying for jobs that don’t fit what they believe in as success.
On-going support is available to you after you get a job.	Frequent delays, cancellations, or last-minute changes with appointments leaving you feeling unsupported and unable to rely on them.
They offer and provide help with resumes, interview skills or applying to jobs.	You feel as though your information is not being kept private or confidential.